About Infrastructure and Production Services
The Infrastructure and Production Services Team maintains the District’s data center, operating systems, workstations, email, network, security, telecommunication, and other technology platforms.The department is also responsible for managing IT assets, providing first level support through the service desk, and desk–side support to the schools through Field Support Technicians.
Executive Director, Olufemi Aina
Several teams within Infrastructure and Production Services coordinate to ensure a reliable infrastructure that provides the foundation to fully leverage technology. Read more about them below:
Infrastructure Operations provides a variety of services to support individual schools and the district as a whole, including the overarching IT architecture plan and deployment, implementation and maintenance of email and collaboration tools, network administration, telecom and wireless integration, management of the data center, MDF/IDF support,
oversight of UPS and Citrix/VDI, deployment of applications, desktop and imaging services and Mac and tablet support.
The APS IT Security team implements and maintains the processes and systems designed to protect district, student and employee information that is digitally collected and housed. As APS becomes ever more reliant on technology and the computing environment for instruction, student assessment testing, educational record keeping and data access, the work of IT Security become more critical.
The group works actively to:
- Provide a clear security regulations, standards and guidelines framework.
- Inform and educate the APS community about cyber security.
- Monitor and manage access to district systems.
- Proactively manage information and network security risk.
- Quickly respond to, contain and manage security incidents.
- Ensure operational continuity and rapid recovery in the event of an emergency situation.
IT Service Delivery
With a focus on customer service, partnership across the district and with an eye toward the future, IT Service Delivery (ITSD) plans, develops, supports and maintains computing hardware services for the APS community.
For the students: ITSD works to understand the educational need and provide IT tools that enhance the student experience and serve as stimuli for learning and innovation.
For the teachers: Working closely with the Instructional Technology team, ITSD equips APS educators with robust, readily available technology to support a wide spectrum of teaching methods and learning environments. From traditional classroom instruction to online learning -- alongside the blended and flipped instructional models that exist in between -- ITSD provides the necessary solutions, tools and access.
For administration and staff: ITSD delivers the devices and ongoing break/fix support to foster an efficient and effective work environment.