Information Technology
What We Do
The Division of Information Technology serves as the digital backbone for Atlanta Public Schools, empowering teaching, learning, and operational excellence through dependable, secure, and innovative technology services. The IT division designs, maintains, and supports the systems and infrastructure that connect students, teachers, and staff to the resources they need every day.
From classroom tools and student information systems to network security and data governance, IT ensures that technology works seamlessly behind the scenes to enhance instruction, streamline operations, and protect sensitive data. By delivering responsive support, modern infrastructure, and strategic innovation, the IT team drives the district’s mission; enabling educators to teach effectively, students to learn safely and creatively, and administrators to make informed, data-driven decisions that advance student success and district goals.
Who We Are
- Enterprise Application Support
- IT Infrastructure
- IT Network & Security
- Project Management Office (PMO)
- IT Student Experience
Enterprise Application Support
The Application Support team plays a critical role in ensuring the smooth operation, reliability, and effectiveness of the software applications used across our K–12 school district. We serve as the bridge between instructional needs, administrative functions, and technology solutions.
Who We Are
What We Offer
Application Management & Maintenance – Performance, updates, and security.
User Support & Troubleshooting – Quick issue resolution.
Vendor Coordination – Partner with providers to optimize solutions.
Data Integrity & Reporting – Deliver accurate, reliable insights.
Project Support & Implementation – Assist in rollout of new tools and initiatives.
Our Impact
Boost operational efficiency with reliable systems.
Support teaching and learning through effective instructional tools.
Provide accurate data to strengthen decision-making.
Foster collaboration between technology, administration, and instruction.
Contribute to the district’s mission of supporting students and the community.
IT Infrastructure
To deliver reliable, secure, and efficient technology operations that serve the entire district. The Infrastructure Operations team ensures the backbone of IT — from data centers to classroom devices — functions seamlessly, enabling effective teaching, learning, and administration
Who We Are
What We Offer
Email & Collaboration Tools – Reliable communication and teamwork platforms.
Telecommunications Services – Phone systems and related infrastructure.
Data Center Management – High availability and performance for district systems.
Server & Storage Support – Physical, virtual, and cloud-based management.
Database Management – Reliable databases to power district applications.
Battery Backup (UPS) – Emergency power support for critical systems.
Software & OS Deployments – District-wide application and OS updates.
Desktop Provisioning & Imaging – Windows and macOS setup and configuration.
Mobile Device Management – iPad and Chromebook support.
Secure File Transfer (FTP) – Safe, compliant transfer of sensitive data.
Our Impact
Ensure always-on access to essential district systems.
Support seamless collaboration between staff and students.
Maintain data integrity and performance through secure IT operations.
Provide technology resilience through power backup and redundancy.
Empower teachers and learners with reliable classroom technology.
IT Network & Security
To safeguard and optimize the district’s technology environment by ensuring secure, reliable, and efficient network operations. The Network & Security team's mission is to protect digital assets, maintain connectivity, and support safe learning environments for students, staff, and the community.
Who We Are
What We Offer
Network Management & Maintenance – Ensure reliable internet, wireless, and system connectivity.
Cybersecurity & Threat Protection – Safeguard against cyber risks, phishing, and unauthorized access.
User Support & Troubleshooting – Provide quick resolutions to minimize downtime.
Vendor & Systems Coordination – Work with partners to maintain secure, effective solutions.
Data Security & Compliance – Protect sensitive information and ensure regulatory alignment.
Project Implementation & Upgrades – Lead secure rollouts of new infrastructure and technologies.
Our Impact
Deliver secure, always-on connectivity to classrooms and offices.
Protect students, staff, and district data from security threats.
Enhance teaching and learning with reliable access to digital tools.
Ensure business continuity through disaster recovery and risk management.
Strengthen trust across the community by maintaining a safe and secure digital environment.
Project Management Office (PMO)
The Program Management Office at Atlanta Public Schools is a strategic department that drives excellence in project execution, governance, and change management across the district. Our mission is to deliver high-quality programs and strategic initiatives that support district-wide goals through standardized methodologies, tools, and expert staff.
Who We Are
Program Management Office (PMO):
Ensures consistent project delivery and oversight using standardized templates and methodologies.
IT Governance & Policy:
Implements a governance framework to improve compliance, reduce risk, and support informed decision-making.
IT Analysts & Change Management:
Drives change using the ADKAR model and Six Sigma process improvement methodologies.
What We Offer
A district-wide project dashboard for transparency and accountability.
A strong IT Governance process to reduce spending redundancy, and ensure, IT is central to the purchasing review process.
Successful implementations of district-wide projects.
Weekly updates through our IT Factor newsletter, keeping stakeholders informed.
A team of certified ITOCM analysts, and program and change success managers dedicated to excellence.
Our Impact
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IT Student Experience
With a focus on user experience, equitable access, and strong partnerships across the district, the IT Student Experience team ensures that every student, teacher, and staff member has the right tools, devices, and support to succeed. Guided by APS’s strategic goals of fostering academic excellence, operational efficiency, and a culture of service, IT Student Experience plans, delivers, and supports technology that enhances teaching, learning, and work across our schools.
Who We Are
Field Technology Services:
Providing direct, on-site technical support across every school and cluster, Field Technology Services ensures timely response, reliable issue resolution, and proactive engagement with school leaders and staff to maintain optimal learning and working environments.
Client Services:
Serving as the central hub for technology support, Client Services manage remote troubleshooting, ticket triage, and first-level resolution while driving a strong commitment to exceptional customer experience and partnership with schools and departments.
IT Asset Management & Service Center:
Managing the full IT asset lifecycle, the Service Center oversees procurement, deployment, inventory, Title I asset support, and district-wide service logistics. The team also manages certified laptop repair, warranty claims, equipment disposal, and ensures accurate data integrity throughout the lifecycle of every device.
Field Tech Leads & Student Device Management:
Bridging the gap between school-based technology support and centralized strategy, this team coordinates field operations, leads device distribution and collection efforts, and oversees student device programs to ensure equitable access, proper device tracking, and efficient support across all schools.
What We Offer
For Students:
We provide reliable devices, secure connectivity, and innovative technology solutions that enrich learning, spark creativity, and prepare students for college, career, and life.
For Teachers:
In collaboration with the Instructional Technology team, IT Student Experience ensures educators have robust, readily available tools that support diverse instructional models—from traditional classrooms to blended, flipped, and virtual learning—so they can focus on engaging and inspiring students.
For Administrators and Staff:
IT Student Experience equips employees with modern devices, seamless access, and responsive support that fosters efficiency and empowers staff to focus on serving students and families.
Our Impact
We operate as a unified force—combining strategy, partnership, and operational excellence to manage the full technology experience from end to end. Collectively, we ensure that Atlanta Public Schools’ technology services are user-centered, reliable, and future-ready—empowering every student and employee with the tools and support needed to thrive in a connected learning environment.