Information Technology

Vital part of the district’s technology ecosystem.

Bridge between instructional needs, administration, and technology solutions.

Ensure applications operate smoothly, reliably, and effectively.

Application Management & Maintenance – Performance, updates, and security.

User Support & Troubleshooting – Quick issue resolution.

Vendor Coordination – Partner with providers to optimize solutions.

Data Integrity & Reporting – Deliver accurate, reliable insights.

Project Support & Implementation – Assist in rollout of new tools and initiatives.

Boost operational efficiency with reliable systems.

Support teaching and learning through effective instructional tools.

Provide accurate data to strengthen decision-making.

Foster collaboration between technology, administration, and instruction.

Contribute to the district’s mission of supporting students and the community.

The backbone of the district’s technology environment.

Experts in systems, servers, storage, and collaboration tools.

Providers of stable, secure, and scalable infrastructure that supports students, teachers, and staff every day.

Email & Collaboration Tools – Reliable communication and teamwork platforms.

Telecommunications Services – Phone systems and related infrastructure.

Data Center Management – High availability and performance for district systems.

Server & Storage Support – Physical, virtual, and cloud-based management.

Database Management – Reliable databases to power district applications.

Battery Backup (UPS) – Emergency power support for critical systems.

Software & OS Deployments – District-wide application and OS updates.

Desktop Provisioning & Imaging – Windows and macOS setup and configuration.

Mobile Device Management – iPad and Chromebook support.

Secure File Transfer (FTP) – Safe, compliant transfer of sensitive data.

Ensure always-on access to essential district systems.

Support seamless collaboration between staff and students.

Maintain data integrity and performance through secure IT operations.

Provide technology resilience through power backup and redundancy.

Empower teachers and learners with reliable classroom technology.

The team is responsible for building, maintaining, and securing the district’s network infrastructure.

Trusted guardians of data, systems, and digital safety across all schools and offices.

Bridge between technology innovation and security compliance to protect the district.

Network Management & Maintenance – Ensure reliable internet, wireless, and system connectivity.

Cybersecurity & Threat Protection – Safeguard against cyber risks, phishing, and unauthorized access.

User Support & Troubleshooting – Provide quick resolutions to minimize downtime.

Vendor & Systems Coordination – Work with partners to maintain secure, effective solutions.

Data Security & Compliance – Protect sensitive information and ensure regulatory alignment.

Project Implementation & Upgrades – Lead secure rollouts of new infrastructure and technologies.

Deliver secure, always-on connectivity to classrooms and offices.

Protect students, staff, and district data from security threats.

Enhance teaching and learning with reliable access to digital tools.

Ensure business continuity through disaster recovery and risk management.

Strengthen trust across the community by maintaining a safe and secure digital environment.

Program Management Office (PMO):
Ensures consistent project delivery and oversight using standardized templates and methodologies. 

IT Governance & Policy: 
Implements a governance framework to improve compliance, reduce risk, and support informed decision-making. 

IT Analysts & Change Management: 
Drives change using the ADKAR model and Six Sigma process improvement methodologies. 

A district-wide project dashboard for transparency and accountability. 

A strong IT Governance process to reduce spending redundancy, and ensure, IT is central to the purchasing review process.

Successful implementations of district-wide projects.

Weekly updates through our IT Factor newsletter, keeping stakeholders informed. 

A team of certified ITOCM analysts, and program and change success managers dedicated to excellence. 

Enhanced Data Trust: Improved accessibility, accuracy, and security of district data. 

Operational Efficiency: Streamlined processes and reduced compliance risks. 

Responsive Operations: Agile responses to audits, optimized IT spending, and effective project and process management.

PMO Dashboard

Our Methodology

Field Technology Services:

Providing direct, on-site technical support across every school and cluster, Field Technology Services ensures timely response, reliable issue resolution, and proactive engagement with school leaders and staff to maintain optimal learning and working environments.

Client Services:

Serving as the central hub for technology support, Client Services manage remote troubleshooting, ticket triage, and first-level resolution while driving a strong commitment to exceptional customer experience and partnership with schools and departments.

IT Asset Management & Service Center:

Managing the full IT asset lifecycle, the Service Center oversees procurement, deployment, inventory, Title I asset support, and district-wide service logistics. The team also manages certified laptop repair, warranty claims, equipment disposal, and ensures accurate data integrity throughout the lifecycle of every device.

Field Tech Leads & Student Device Management:

Bridging the gap between school-based technology support and centralized strategy, this team coordinates field operations, leads device distribution and collection efforts, and oversees student device programs to ensure equitable access, proper device tracking, and efficient support across all schools.

For Students:
We provide reliable devices, secure connectivity, and innovative technology solutions that enrich learning, spark creativity, and prepare students for college, career, and life.

For Teachers:
In collaboration with the Instructional Technology team, IT Student Experience ensures educators have robust, readily available tools that support diverse instructional models—from traditional classrooms to blended, flipped, and virtual learning—so they can focus on engaging and inspiring students.

For Administrators and Staff:
IT Student Experience equips employees with modern devices, seamless access, and responsive support that fosters efficiency and empowers staff to focus on serving students and families.

We operate as a unified force—combining strategy, partnership, and operational excellence to manage the full technology experience from end to end. Collectively, we ensure that Atlanta Public Schools’ technology services are user-centered, reliable, and future-ready—empowering every student and employee with the tools and support needed to thrive in a connected learning environment.