Roles and Responsibilities of the Office of the Organizational Ombuds

What are some of the Key Roles Played by The Office of the Ombuds?

• Convene collaborative conversations and informal facilitation to address questions regarding district policies and procedural protocols.
• Field concerns from students, parents, employees, and stakeholders to develop solutions as an alternative to the formal complaint process.
• Provide resource referrals and make recommendations for collaboration and conflict resolution.
• Serve as a confidential point of contact for discussion of stakeholder concerns and inquiries.
• Make recommendations to district stakeholders as necessary.

Roles Not Played by the Office of the Ombuds

• Providing legal advice or engagement in legal proceedings.
• Developing, amending, or establishing district policies.
• Advocating on behalf of stakeholders, parents, students, or employees.
• Handling employee grievances.
• Circumventing established district policies, procedures, or protocols.