• Roles and Responsibilities of the Office of the Organizational Ombuds

    What are some of the Key Roles Played by The Office of the Ombuds?

    • Convene collaborative conversations and informal facilitation to address questions regarding district policies and procedural protocols.
    • Field concerns from students, parents, employees, and stakeholders to develop solutions as an alternative to the formal complaint process.
    • Provide resource referrals and make recommendations for collaboration and conflict resolution.
    • Serve as a confidential point of contact for discussion of stakeholder concerns and inquiries.
    • Make recommendations to district stakeholders as necessary.

    Roles Not Played by the Office of the Ombuds

    • Providing legal advice or engagement in legal proceedings.
    • Developing, amending, or establishing district policies.
    • Advocating on behalf of stakeholders, parents, students, or employees.
    • Handling employee grievances.
    • Circumventing established district policies, procedures, or protocols.