• Frequently Asked Questions

    What is an Organizational Ombuds?

    No. The Office of the Organizational Ombuds maintains confidentiality for all matters that are disclosed through written correspondence or conversations. One of the guiding principles for the office is confidentiality. Therefore, the only exception to disclosure of information would occur in instances where there is a perceived risk of injury or threat to safety.


    Is the information shared with the Organizational Ombuds confidential, or will there be disclosure to other Atlanta Public Schools personnel or stakeholders?

    No. The Office of the Organizational Ombuds maintains confidentiality for all matters that are disclosed through written correspondence or conversations. One of the guiding principles for the office is confidentiality. Therefore, the only exception to disclosure of information would occur in instances where there is a perceived risk of injury or threat to safety.


    Is there a fee for communicating with the Ombuds?

    No. There are no fees associated with working with the Office of the Organizational Ombuds. The Office exists to provide informal assistance in resolving concerns while providing support in the form of advocacy strategies and resource referrals.


    I made the decision to contact the APS Ombuds Office. What happens next?

  • Call or email the Organizational Ombuds or complete the Online Intake Form
  • The Ombuds team will schedule an initial consultation call or meeting to discuss your concern
  • If your concern is a matter that can be handled by the Ombuds Office, you will be notified and the team will begin to coordinate assistance.
  • The Ombuds team may contact other APS departments for collaboration, provide resource referrals, or share strategies/work with you to develop strategies for self-advocacy.